Standard Terms and Conditions
VIE TEC PVT. LTD.
These General Sales Terms and Conditions (“Terms”) apply to all sales of goods and to the repair and related services provided by VIE TEC Pvt. Ltd. (“VIE TEC”, “the Company”, “we”, “us” or “our”). By placing an order, accepting a quotation, or purchasing goods or services from us, the customer (“you”) agrees to be bound by these Terms. These Terms prevail over any other terms the customer may seek to impose, unless otherwise agreed by us in writing.
1. Prices and Payment
1.1 All prices are exclusive of applicable taxes and duties unless otherwise stated.
1.2 Payment shall be made by Account Payee cheque or bank deposit only.
1.3 Payment must be made within the credit period stated on the invoice. If payment is not made by the due date, interest will be charged on the overdue amount at the prevailing bank rate until the outstanding amount is paid in full.
2. Delivery, Risk and Outstation Dispatch
2.1 Goods must be inspected at the time of delivery. Risk in the goods passes to the customer upon delivery.
2.2 For outstation orders, the Company’s responsibility for the goods is complete once they have been handed over to the carrier. The Company is not liable for any loss, damage or delay arising after handover to the carrier.
3. Claims, Returns and Exchanges
3.1 No claim for damage, breakage or shortage will be accepted after the goods have been delivered.
3.2 The relevant Tax Invoice or Debit Note must be presented for any return of goods.
3.3 Chemicals, once sold, cannot be returned or exchanged under any circumstances.
4. No-Cost Wear and Tear Warranty
4.1 VIE TEC will repair purchased Hilti tools at no cost (parts, labour and lubricant included) for up to 2 years from the date of purchase (the invoice date), or for such other period as applies to the specific tool.
4.2 Accessories — including but not limited to pull-cord assemblies, detachable power supply cords, detachable chucks and vacuum filters — are not covered under any warranty. Customers wishing to have such accessories replaced must notify us at the time of order entry, and the cost of replacement will be borne by the customer.
4.3 If, during repair, a tool is found to have missing spare parts or to contain non-original (replaced) parts, the warranty will be void. Such parts will be replaced but charged to the customer, even during the no-cost period.
4.4 The no-cost warranty does not cover damage arising from abuse or from use not in accordance with the tool’s operating manual — including but not limited to water damage, damage caused by dropping, the use of third-party spare parts, or any attempt at self-repair.
5. Manufacturer’s Warranty
5.1 All tools are sold with the benefit of, and subject to the conditions of, the manufacturer’s warranty supplied with them, which is available for inspection on request.
5.2 The manufacturer’s warranty covers defects arising from defective materials or manufacturing faults. It does not cover wear and tear, misuse, or events of force majeure.
6. Replacement of Parts
6.1 Only genuine parts will be used during repair.
6.2 Any spare parts replaced during repair will not be returned to the customer.
6.3 If a tool is found to have missing spare parts during repair, those parts will be replaced but charged to the customer, even during the no-cost period.
6.4 Customers wishing to have accessories — such as a chuck, dust cap, depth gauge or side handle — replaced must notify us at the time of order entry, and the cost of replacement will be borne by the customer.
7. Repair Quotations and Uncollected Tools
7.1 Repair quotations are issued on request and sent only to the person registered to receive them at the time of order entry.
7.2 A quotation is valid for 30 days from its date of issue, or until 31 December of the current year, whichever is earlier. The repair request will be cancelled if no response is received after a reasonable number of attempts to obtain one.
7.3 If we are unable to return a repaired tool, or to obtain a response to a repair quotation, after a reasonable number of attempts, a final notice will be sent stating that the tool is considered abandoned. If the tool is not collected and any outstanding charges paid within a further one (1) month, VIE TEC reserves the right to dispose of it in accordance with applicable law.
8. Warranty Exceptions
8.1 For rotary hammers and dispensers, the no-cost period is 0–1 year.
8.2 Grinders are sold without any warranty.
8.3 In addition to the above, warranty / Lifetime Service (LTS) coverage will not apply in the following circumstances:
• If the tool is opened or modified by the user or any unauthorized person at site, all warranty coverage is rendered void. No modifications should be made to the tool, as these may compromise the integrity of the product.
• Accidental damage — including submersion in water, dropping at site, or damage resulting from fire — is not covered.
• Repeated failure caused by electrical issues, such as rotor burnout resulting from high or low voltage, may invalidate the warranty. While normal warranty support is provided, repeated occurrences of the same fault may lead us to reconsider coverage.
9. Changes to These Terms
VIE TEC reserves the right to amend these Terms and Conditions at any time without prior notice to customers. The version in force at the time of sale will apply.
10. Governing Law
These Terms are governed by the laws of Nepal. Any dispute arising in connection with them shall be subject to the exclusive jurisdiction of the courts of Kathmandu, Nepal.
For any queries regarding these Terms, please contact us at info@hilti.com.np.